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Dealing with difficult people
Dealing with difficult people
Lilley, Roy2016
Books
Moaners, fault finders, manipulators - these are just a few examples of the difficult people we put up with at work. However by understanding their motives and individual behaviours you can learn to manage aggression, avoid awkward situations and keep your cool.
Main title:
AUTHOR:
Edition:
3rd ed.
Imprint:
London : Kogan Page, 2016.
Collation:
xi, 140 pages ; 22 cm.
Series title:
Notes:
Previous edition: 2013.Includes bibliographical references.
ISBN:
9780749475598
Dewey class:
650.13658.3145
Language:
English
LocationCollectionCall numberStatus/Desc
Sandringham LibraryComputers and Business658.3145 LILAvailable
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