Dealing with difficult people
Lilley, Roy2016
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Moaners, fault finders, manipulators - these are just a few examples of the difficult people we put up with at work. However by understanding their motives and individual behaviours you can learn to manage aggression, avoid awkward situations and keep your cool.
Dealing with difficult people / Roy Lilley.
3rd ed.
London : Kogan Page, 2016.
xi, 140 pages ; 22 cm.
Previous edition: 2013.Includes bibliographical references.
9780749475598
650.13658.3145
English
285465
Location | Collection | Call number | Status/Desc |
---|---|---|---|
Sandringham Library | Adult Non Fiction - Computers and Business | 658.3145 LIL | Available |