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Refining Service Operations
Refining Service Operations
2016
Videos and DVDs
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Turn now to service operations, the successful management of which takes into account the psychology of winning customers through great experiences. From the Service Quality Scale to the details of process improvement, find out how to seize the movement where services are increasingly dominating the 21st-century business landscape..
AUTHOR:
The Great Courses (Firm), distributorKanopy (Firm), distributor
Imprint:
The Great Courses, 2015.[San Francisco, California, USA] : Kanopy Streaming, 2016.
Collation:
1 online resource (streaming video file) (31 minutes): digital, .flv file, sound
Notes:
In Process Record.Title from title frames.FilmOriginally produced by The Great Courses in 2015.In English
System details:
Mode of access: World Wide Web.
Language:
English
Index terms:
Advertising & PRMarketing
LocationCollectionCall numberStatus/Desc
WebEmoviesSTREAMINGcheck availability online (Set: 16 Apr 2018)
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