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Useful, usable, desirable : applying user experience design to your library
Useful, usable, desirable : applying user experience design to your library
Schmidt, Aaron, 1978-2014
Books
"Every decision you make affects how people experience your library. Aaron Schmidt and Amanda Etches count some 19 touchpoints--website, email, furniture, parking lot, events, newsletters, to name a few. Three elements are to be useful, useable, and desirable. Like three legs of a stool, missing any one will take you down. This book looks at the major checkpoints for user experience in a library, offering guidance on every facet, why it's important and how to assess your library's current status" --
Imprint:
Chicago : ALA Editions, an imprint of the American Library Association, 2014.
Collation:
viii, 168 pages : illustrations ; 23 cm.
Notes:
"For more information on digital formats, visit the ALA Store at alastore.ala.org and select eEditions"--Title page verso.Includes bibliographical references and index.
Contents:
Introducing library user experience -- User research techniques in this book -- Physical space -- Service points -- Policies and customer service -- Signage and wayfinding -- Online presence -- Using the library -- Wrapping up : philosophy, process, and culture.
ISBN:
9780838912263
Dewey class:
025.1
Language:
English
LocationCollectionCall numberStatus/Desc
Brighton LibraryLanguages and Literature025.1 SCHAvailable
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