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Creating a customer service mindset
Creating a customer service mindset
Scammell, Jaquie2018
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Looks at the future of work, the importance of customer service and the effect of conscious leadership on the success of your organisation. It reveals how you can instil a customer service mindset throughout your organisation by teaching employees how to adopt a continuum of behaviours. The catch is that you, as a leader, have to adopt these behaviours, which will impact your employees' performance, which in turn impacts your customer interactions and loyalty, and then enhances your whole organisation. Jaquie Scammell includes interviews with leaders from six of the best Australian businesses, who have a customer service mindset. These organisations may not have as much street cred as Google, Amazon or Facebook, but they lead the way when it comes to building a high performing service culture where customer loyalty is constantly increasing.
Main title:
Highett, Vic. : Major Street Publishing, 2018.
186 pages ; 21 cm.
Includes bibliographical references (pages 183-186)
Dewey class:
LocationCollectionCall numberStatus/Desc
Sandringham LibraryComputers and Business658.812 SCAUnavailable due to Sandringham Library Building Project until the end of 2020. (Set: 14 Jul 2019)
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