Employee Training The Art of Common Sense & Critical Thinking:Excellence in Customer Service
2021
Videos and DVDs
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In this program we’ll explore ways to handle difficult people, resolve conflicts and how to improve emails and correspondence. We’ll learn to understand how one's personal behavior reflects the company. Customer service is the art of politely listening and responding to the needs of customers in a professional and timely manner. Good service with a kind, understanding voice will exude confidence and compassion. Even the most difficult customer can benefit from your tact, poise and steadiness. Good attitude makes all the difference and sets an organization way above its competitors.
Main title:
Author:
Imprint:
TMW Media, 2019.[San Francisco, California, USA] : Kanopy Streaming, 2021.
Collation:
1 online resource (streaming video file) (8 minutes): digital, .flv file, sound
Notes:
Title from title frames.FilmIn Process Record.Originally produced by TMW Media in 2019.In English
System details:
Mode of access: World Wide Web.
Language:
English
BRN:
398917
Electronic access:
https://www.kanopy.com/node/10306132/external-image - Cover Image
| Location | Collection | Call number | Status/Desc |
|---|---|---|---|
| Web | Emovies | STREAMING | In-process (Set: 01 Mar 2021)Access resource |