Dealing with difficult people
Lilley, Roy2016
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Moaners, fault finders, manipulators - these are just a few examples of the difficult people we put up with at work. However by understanding their motives and individual behaviours you can learn to manage aggression, avoid awkward situations and keep your cool.
Main title:
Dealing with difficult people / Roy Lilley.
Author:
Edition:
3rd ed.
Imprint:
London : Kogan Page, 2016.
Collation:
xi, 140 pages ; 22 cm.
Series title:
Notes:
Previous edition: 2013.Includes bibliographical references.
ISBN:
9780749475598
Dewey class:
650.13658.3145
Language:
English
BRN:
285465
More Information:
| Location | Collection | Call number | Status/Desc |
|---|---|---|---|
| Sandringham Library | Adult Non Fiction - Computers and Business | 658.3145 LIL | Available |