Unreasonable hospitality : the remarkable power of giving people more than they expect
Guidara, Will2024
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Click and Collect for Unreasonable hospitality : the remarkable power of giving people more than they expect"Will Guidara was twenty-six when he took the helm of Eleven Madison Park, a struggling New York City two-star brasserie that had never quite lived up to its majestic room. Eleven years later, EMP was named the best restaurant in the world. How did Guidara pull off this unprecedented transformation? Radical reinvention, a true partnership between the kitchen and the dining room-and memorable, over-the-top, bespoke hospitality. Guidara's team surprised a family who had never seen snow with a magical sledding trip to Central Park after their dinner; they filled a private dining room with sand, complete with mai-tais and beach chairs, to console a couple with a cancelled vacation. And his hospitality extended beyond those dining at the restaurant to his own team, who learned to deliver praise and criticism with intention; why the answer to some of the most pernicious business dilemmas is to give more-not less; and the magic that can happen when a busser starts thinking like an owner. Today, every business can choose to be a hospitality business-and we can all transform ordinary transactions into extraordinary experiences. Featuring sparkling stories of his journey through restaurants, with the industry's most famous players like Daniel Boulud and Danny Meyer, Guidara urges us all to find the magic in what we do-for ourselves, the people we work with, and the people we serve."-- Provided by publisher.
Main title:
Author:
Guidara, Will, author
Imprint:
London : Ebury Edge, 2024.©2022
Collation:
x, 272 pages ; 24 cm
Notes:
Originally published: New York: Optimism Press, 2022.Includes bibliographical references (pages 259-260) and index.
ISBN:
978152914682097815291468209781529146813
Dewey class:
658.812
LC class:
HF5415.5
Language:
English
BRN:
558269
More Information:
| Location | Collection | Call number | Status/Desc |
|---|---|---|---|
| Sandringham Library | Adult Non Fiction - Computers and Business | 658.812 GUI | Onloan - Due: 01 Oct 2024 |
Find it!
Total copies: 1
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Reservations: 1
Click and Collect for Unreasonable hospitality : the remarkable power of giving people more than they expect