Better business relationships
Tasso, Kim2019
Books
Find it!
Business success is reliant on being able to get on with people. No matter what the role in an organization, the ability to influence, persuade, motivate and encourage others to act effectively is vital. Better Business Relationships brings together a wealth of knowledge and practical advice, from psychology and management to communications and sales, in order to provide insight and guidance to both new and more experienced workers alike, who may be dealing with both internal colleagues and external clients and suppliers. As technology advances and automates business processes across industries and roles, communication skills and the ability to form meaningful, constructive professional relationships is at risk of becoming a dying art. With the rise of social media, automation and artificial intelligence, there is worldwide concern that we risk losing the human factors that are needed for individual and organizational success. Kim Tasso provides practical and essential insight on: Understanding yourself and other people; Learning how to change; The fundamentals of good communication; How relationships are formed and conflict management; Working with people and teams internally; and Working with people externally and selling. Better Business Relationships is ideal for anyone who wants to improve their relationships at work and gain a greater understanding of critical social and communications skills required to succeed in any professional environment.
Main title:
Better business relationships / Kim Tasso.
Author:
Imprint:
London, UK : Bloomsbury Publishing Plc, 2019
Collation:
xiv, 348 pages : charts ; 25 cm.
Notes:
Includes bibliographical references and index.
Contents:
Difference - understanding yourself and others -- Introduction : difference is good : perception and authenticity -- Emotional intelligence and empathy : managing emotions in yourself and others -- Know yourself and adapt to others : nlp, cognitive styles, personality, gender, generation and culture -- Relationship styles and team roles -- Adaptation : learning how to change -- Why change is important but difficult : attitudes, habits, comfort zones -- How to learn effectively : learning process and learning styles -- Changing yourself and others ? the change process, goal setting, models of human behaviour, change management , reframing -- Managing stress, mindfulness and building resilience -- Communication fundamentals -- Face-to-face communication -- Non-verbal communication and telephone communication -- Formal and informal communications, etiquette and storytelling -- Public speaking and presenting -- Written communication ? emails, blogs and reports -- Influence and persuasion -- Relationship formation and conflict management -- Relationship competencies and formation -- Types of relationship -- Why relationships go wrong -- Creating rapport and trust -- Conflict and dealing with difficult behaviour -- Achieving win:win and negotiating styles -- The negotiating process -- Internal relationships -- Adapting to workplace cultures and internal politics -- Assertiveness -- Bullies, control freaks and stubbornness -- Buy in and consensus -- Working as part of a team and finding a mentor -- Team roles and how teams form -- Managing teams, virtual teams and giving feedback -- Developing and coaching people -- Delegation and supervision -- Motivation and leadership -- External relationships & selling -- Working with customers and clients : expectations and satisfaction management -- Establishing new relationships : self-esteem and self-confidence, first impressions and personal power -- Building your contact base : networking, targeting, messaging and social media selling -- Selling yourself and your ideas : sales processes, decision making and cognitive bias -- Selling skills ? questions, active listening, persuasion, closing, objections and trusted adviser -- First meetings -- Pitching and tenders -- Key account management -- Generating recommendations and referrals.
ISBN:
9781472957016
Dewey class:
650.13
Language:
English
Added title:
BRN:
356843
More Information:
| Location | Collection | Call number | Status/Desc |
|---|---|---|---|
| Sandringham Library | Adult Non Fiction - Computers and Business | 650.13 TAS | Available |